April 6, 2022
70% of the GCCS that are to be launched by Fintech giant Fiserv Global Services are expected to be in India.
Retail MNC Lowe’s is expected to open its second India-based GCC in Bengaluru to support US and Canada operations.
Both companies will look to upskill Indian talent, streamline multiple business functions and expand operations.
Government initiatives to enhance GCC growth in metros and non-metros will enhance their scalability.
Multinational firms including ANSR, Fiserv Global Services, and Lowe’s now join the league of companies looking to expand their India footprint through the launch of GCCs. Media sources reveal that India will be home to 70% of consulting firm ANSR’s Global Capability Centres that are to be opened by 2023. Fintech and payments entity Fiserv Global Services has shared its plans to skill its India teams in a range of technologies including blockchain, artificial intelligence/machine learning (AI/ML), Robotic Process Automation, and analytics. Retail entity Lowe’s has also revealed plans to open its second GCC in Bengaluru to support the workforce.
Fiserv Global Services, which has been operational in India since 2005, has delivery centres located in Pune, Gurugram, Chennai, Noida, and Bengaluru. The company will look to develop well-trained engineering teams and management discipline in addition to expanding its technological footprint. Similarly, Lowe’s will look towards upskilling their teams in smart technologies and functionalities including supply chain management, product management, and merchandising.
GCCs function as offshore arms of global businesses; India is currently host to 1,200 GCCs including those of Texas Instruments. American Express, Citigroup, and General Electric. The opening of GCCs can put quality opportunities within the reach of Indian talent and help companies meet the increase in demand for their services. Initiatives by the Government of India conducive to the growth of GCCs in non-metros and metros can greatly enhance the scalability of GCCs.