HCL bags service deal from Australia’s TransGrid

India’s HCL Technologies has signed a five-year services agreement with TransGrid, a power transmission service provider for the state of New South Wales, Australia

October 3, 2018

As part of the deal, HCL will create a transformation roadmap for TransGrid and provide outsourcing support for service desk operations, data center operations, security, disaster recovery, end user computing and applications

HCL’s latest contrat comes on the heels of a deal it signed with UK-based miner Anglo American last month. The five-year services deal will support Anglo American through cloud adoption in consolidating its data center infrastructure

Firms such as HCL has helped India hold on to its position as the world's largest sourcing destination, accounting for about 55 per cent of the US$185-190 billion market in 2017-18, driven by advanced and cost-effective services

Revenue of India’s IT industry reached US$167 billion and exports stood at US$ 126 billion in 2017-18; The nation’s IT-BPM sector is expected to expand to US$350 billion by 2025; Export revenue expected to grow 7-9 per cent year-on-year

HCL Technologies (HCL), an Indian IT services firm, said on October 3 that it had entered into a five-year services agreement with TransGrid, a power transmission services provider for the state of New South Wales, Australia. As part of the deal, HCL will create a transformation roadmap for TransGrid and provide outsourcing support for service desk operations, data center operations, security, disaster recovery, end user computing and applications. HCL said that its core capabilities in next-gen services such as digital, Internet of Things (IoT) and cybersecurity would help TransGrid drive technology transformation and business success. HCL added that the deal highlighted its commitment to invest in Australia.

HCL will also introduce its staff engagement practice at TransGrid. In order to ensure delivery excellence, HCL will create a TransGrid Academy for cultural alignment and talent incubation. Transgrid said that the partnership with HCL had the potential for a step change in its IT service delivery. The power firm also expects the deal to save expenses while improving transmission efficiency. HCL’s latest contrat comes on the heels of a deal it signed with UK-based miner Anglo American last month. The five-year services deal will support Anglo American through cloud adoption, reducing the miner’s global data center footprint by consolidating its infrastructure and partial migration to an Infrastructure-as-a-Service model.

HCL will also continue to provide regional and local service desk support as well as end-user computing services. The Indian firm was enlisted as Anglo American’s IT services partner in 2013 and has served in the same role for the diversified miner’s subsidiary, De Beers, since 2014. Through the renewed deal, HCL will further improve quality by standardising and centralising IT infrastructure services across both organisations. Firms such as HCL has helped India hold on to its position as the world’s largest sourcing destination, accounting for about 55 per cent of the US$185-190 billion market in 2017-18. On the back of this capacity, India’s IT-BPM sector is expected to expand to US$ 350 billion by 2025.