DGFT launches COVID-19 focused trade help desk

The Directorate General of Foreign Trade (DGFT) in the Department of Commerce, Ministry of Commerce and Industry, has launched a help desk to assist with any COVID-19 related export and import issue

March 26, 2020

The Coronavirus has disrupted human and goods traffic globally and are now expected to cost the global economy US$1 trillion in 2020

The latest DGFT resource can prove to be vital at a time when global economic activities have been pushed into deep uncertainties

The DPIIT has set up a control room to monitor in real-time the supply of essential commodities during the lockdown (March 25-April 14)

While Coronavirus will hurt economic activities around the world, the Indian Government is taking all steps to ensure a revival at the earliest

The Directorate General of Foreign Trade (DGFT) in the Department of Commerce, Ministry of Commerce and Industry, has launched a help desk to assist with any COVID-19 related export and import issue. The resource can prove to be vital at a time when global economic activities have been pushed into deep uncertainties. Coronavirus disease has disrupted human and goods traffic globally and is now expected to cost the global economy much more than US$1 trillion in 2020. The Government has also announced a US$22.5 billion relief plan to help the most vulnerable sections of the society ride out the crisis. Meanwhile, the Invest India Business Immunity Platform has been launched to aid entrepreneurs and businesses during the slowdown brought forward by the crisis. 

The Coronavirus (COVID-19) has infected more than 860,000 people in over 180 countries, claiming nearly 42,000 lives between December 2019 and March 2020. With a cure believed to be 12-18 months away, the impact of the disease is expected to spread rapidly. While the Coronavirus will hurt economic activities around the world, impacting India in the process, the Government is taking all steps to ensure that the country springs back to action at the earliest. India has taken all-encompassing measures to contain the spread of COVID-19, enforcing a response system at its borders much before WHO declared the outbreak as an international health emergency on January 30. Over 3.6 million incoming passengers were screened at 30 airports, 12 major and 65 minor ports and land borders. 

Exporters/importers may directly flag their issues through any of the following channels –

Contact @DGFT Platform (http://rla.dgft.gov.in:8100/CRS_NEW/)

Email:

Call at Toll-free number: 1800-111-550

Additionally, the Department for Promotion of Industry and Internal Trade (DPIIT), under the Ministry of Commerce and Industry, has set up a control room to monitor in real-time the status of transportation and delivery of goods, manufacturing, delivery of essential commodities to the common man and the difficulties being faced by various stakeholders during the lockdown period from March 25 to April 14. In the event of any manufacturing, transporter, distributor, wholesaler or e-commerce companies facing ground level difficulties in transportation and distribution of goods or mobilization of resources, the same may be informed to the Department on the following telephone number (8 AM to 6 PM)/ email. The issues reported will be taken up by the Department with the concerned authorities.

         Telephone: + 91 11 23062487         Email :